Returns Policy

Refund Policy

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Returns
Our refund policy is 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, damaged or missing parts for reasons not due to our error is not eligible for a refund. If the item is faulty, please email us immediately at sales@girlsgonecountry.com.au.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@girlsgonecountry.com.au and send your item to: 1052 Murchison Highway Elliott Tasmania AU 7325.


Shipping
To return your product, you should mail your product to: 1052 Murchison Highway Elliott Tasmania AU 7325

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This is excluded if the item is faulty or was shipped in error, in which case please email us and we will provide you with a return postage label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.